At ROD AND REEL ENTERTAINMENT LIMITED, we aim to provide clear, reliable, and efficient delivery of our digital development, maintenance, and technical support services. As our services are delivered digitally, there is no physical shipping involved.

1. Service Confirmation

After an order or service request is received, we will review the submitted requirements and confirm the scope of the requested service.

Where additional information is required, we may contact the client by email or telephone before work begins.

Service delivery will normally begin once the required information, project details, and applicable payment have been confirmed.

2. Project Delivery

The delivery time for customised digital development depends on the scope and complexity of the project.

For standard service requests, initial work may begin within 1–3 business days after the requirements and payment have been confirmed.

For larger or more customised projects, the expected delivery schedule will be discussed with the client before development begins.

The actual completion time may vary depending on project requirements, revisions, technical complexity, and client feedback.

3. Digital Delivery

Completed work may be delivered digitally through appropriate methods, including:

  • Secure file transfer
  • Email
  • Online access or account credentials
  • Development or testing environments
  • Other agreed digital delivery methods

No physical goods will normally be shipped as part of our services.

4. Review and Revisions

Where revisions are included within the agreed service scope, clients may review the delivered work and provide reasonable feedback.

Requests that substantially change the original requirements or add new functionality may be treated as additional work and may require additional fees.

5. Maintenance and Technical Support

Maintenance and technical support will be delivered digitally.

Depending on the nature of the request, support may include troubleshooting, technical adjustments, updates, improvements, or other agreed services.

For standard support requests, we generally aim to respond within 1–2 business days.

More complex technical issues may require additional time for investigation and resolution.

6. Client Delays

Service delivery may be delayed if the client does not provide required information, approvals, content, access credentials, technical details, or feedback within a reasonable period.

Any delivery estimate may be adjusted to reflect delays caused by missing information or delayed client responses.

7. Third-Party Dependencies

Some services may depend on third-party platforms, hosting providers, software, APIs, app distribution systems, or other external services.

Where a delay or interruption is caused by a third party, we will make reasonable efforts to assist and continue the work where possible, but we cannot guarantee delivery times controlled by external providers.

8. Service Completion

A service will generally be considered delivered when the agreed work has been completed and made available to the client through the agreed digital delivery method.

Where testing or approval is required, the client may be asked to review the completed work and provide confirmation or reasonable feedback.

9. Failed or Incomplete Delivery

If you believe that a service has not been delivered according to the agreed scope, please contact us as soon as possible.

We will review the issue and, where appropriate, take reasonable steps to correct any work that does not correspond with the agreed requirements.

10. Contact Us

If you have questions regarding service delivery, project timelines, maintenance, or technical support, please contact us:

Email: rodreelentertainment@hotmail.com
Phone: +44 7784 297463