These Terms & Conditions govern your use of our website and the purchase or provision of our digital development, maintenance, and technical support services. By using our website or engaging our services, you agree to these Terms & Conditions.

1. About Our Services

We provide tailored digital development and related technical services based on the requirements discussed and agreed with each client.

The exact scope of work, features, functionality, technical requirements, deliverables, and applicable fees may vary depending on the individual project.

Any additional work or changes outside the agreed scope may be subject to additional charges and will be discussed with the client before proceeding.

2. Project Requirements

Clients are responsible for providing accurate and complete information reasonably required for us to understand and deliver their requested services.

This may include content, technical requirements, access credentials, specifications, reference materials, or other information relevant to the project.

Delays caused by incomplete, inaccurate, or late information provided by the client may affect the expected delivery schedule.

3. Pricing and Payment

All applicable prices and payment requirements will be communicated before work begins.

Unless otherwise agreed in writing, payments for services are one-time payments for the specific service or project purchased.

Our services do not automatically renew, and we do not automatically charge recurring subscription fees.

A future service, maintenance request, update, or additional project will require a separate agreement and payment where applicable.

Any additional work outside the original agreed scope will only be undertaken after the applicable costs have been communicated.

4. Custom Development

Where a project involves custom development, the final result will be based on the requirements agreed with the client.

Changes requested after development has commenced may affect the scope, cost, and estimated completion time.

We will make reasonable efforts to ensure that completed work corresponds with the agreed requirements.

5. Maintenance and Technical Support

Maintenance and technical support are provided according to the service purchased or agreed with the client.

Maintenance may include technical adjustments, troubleshooting, updates, improvements, or other agreed support activities.

Maintenance or support does not automatically continue indefinitely. Any further service required after the agreed scope has been completed may require a new request and separate payment.

6. Client Responsibilities

Clients agree to:

  • Provide accurate information and instructions
  • Provide necessary access or materials when required
  • Review project requirements and deliverables in a timely manner
  • Use completed services in accordance with applicable laws
  • Ensure that materials supplied by the client do not infringe third-party rights
  • Maintain appropriate access credentials and account security

We are not responsible for delays or issues resulting directly from information, materials, systems, or third-party services controlled by the client.

7. Intellectual Property

Unless otherwise agreed in writing, ownership and usage rights relating to project materials will depend on the nature of the service and the specific agreement between the parties.

Clients must not claim ownership of third-party software, libraries, tools, or other materials that are subject to separate licences or intellectual property rights.

Where applicable, clients are responsible for ensuring that content, images, data, or other materials they provide may legally be used for the intended purpose.

8. Third-Party Services

Some digital projects may rely on third-party platforms, hosting providers, software, APIs, payment systems, app distribution services, or other external technologies.

We are not responsible for changes, interruptions, failures, restrictions, pricing changes, or policies imposed by third-party providers.

Where a third-party service is required for a project, the client may be responsible for maintaining the relevant account, licence, subscription, or service.

9. Delivery and Completion

Estimated delivery dates are provided based on the information and requirements available at the time.

Delivery times may change where project requirements are modified, additional work is requested, technical difficulties arise, or information or approvals are delayed.

A project will generally be considered complete when the agreed scope has been delivered or the agreed service has been performed.

10. Refunds and Cancellations

Refunds and cancellations are handled in accordance with the applicable service agreement and our Refund Policy.

Because certain services may involve customised work, development time, technical resources, or work already performed, the availability of a refund may depend on the circumstances and the amount of work completed.

Where a service has already been substantially performed or customised work has been completed, a full refund may not be available.

11. Website Use

You agree not to use our website:

  • For unlawful purposes
  • To distribute malicious software or harmful content
  • To attempt unauthorised access to our systems
  • To interfere with the operation or security of the website
  • To copy or misuse website content without appropriate permission

We reserve the right to restrict or suspend access where misuse or security concerns are identified.

12. Service Availability

We aim to provide reliable services and maintain reasonable website availability. However, we cannot guarantee that the website or any related service will always be uninterrupted, error-free, or continuously available.

Temporary interruptions may occur due to maintenance, technical issues, hosting problems, network failures, or circumstances outside our reasonable control.

13. Limitation of Liability

To the extent permitted by applicable law, we will not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from the use of our website or services.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable UK law.

14. Changes to These Terms

We may update these Terms & Conditions where necessary to reflect changes to our services, business practices, or legal requirements.

The updated version will be published on this page. Continued use of our website or services after an update may constitute acceptance of the revised Terms, where permitted by law.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms or our services will be subject to the applicable courts and legal procedures of England and Wales.

16. Contact Us

If you have any questions regarding these Terms & Conditions, our services, payments, or project requirements, please contact us:

ROD AND REEL ENTERTAINMENT LIMITED
Email: rodreelentertainment@hotmail.com
Phone: +44 7784 297463