At ROD AND REEL ENTERTAINMENT LIMITED, we respect your privacy and are committed to protecting the personal information you provide when using our website or communicating with us about our digital development and technical support services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the rights you may have regarding your personal information.

1. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request information, discuss a project, or use our website.

This information may include:

  • Name
  • Email address
  • Telephone number
  • Company or organisation details
  • Project requirements and related information
  • Information included in enquiries or correspondence
  • Technical information such as IP address, browser type, device information, and website usage data

We only collect information that is reasonably necessary for providing our services, responding to enquiries, operating our website, and managing our business activities.

2. How We Use Your Information

We may use your information to:

  • Respond to enquiries and requests
  • Discuss and assess project requirements
  • Provide requested digital development or technical services
  • Provide ongoing maintenance and technical support
  • Communicate with you regarding active or potential projects
  • Improve our website, services, and customer experience
  • Maintain business and administrative records
  • Detect, prevent, or address security and technical issues
  • Comply with applicable legal and regulatory obligations

We do not use personal information for purposes that are incompatible with the reason it was originally collected.

3. Legal Basis for Processing

Where UK data protection law applies, we process personal information on an appropriate lawful basis.

Depending on the circumstances, this may include:

  • Your consent
  • Taking steps at your request before entering into an agreement
  • Performing a contract or providing requested services
  • Complying with legal obligations
  • Our legitimate interests, where those interests are not overridden by your privacy rights

Where we rely on consent, you may withdraw that consent at any time.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential functionality, improve website performance, understand general usage patterns, and maintain website security.

Some cookies may be provided by third-party technologies used to operate or protect parts of the website.

Where required by applicable law, non-essential cookies will only be used after obtaining appropriate consent. You may also manage cookie preferences through your browser settings or any cookie management tools available on our website.

5. Information Sharing

We do not sell or rent your personal information.

We may share information with trusted service providers where reasonably necessary to operate our website, provide services, maintain technical systems, process communications, or meet legal obligations.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate privacy and security requirements are in place.

We may also disclose information where required by law, legal proceedings, regulatory authorities, or to protect our rights, property, or security.

6. International Data Transfers

Some service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements and that appropriate safeguards are used where required.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The retention period may depend on the nature of the information, the purpose of processing, our business requirements, contractual obligations, and applicable legal or accounting requirements.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

9. Your Data Protection Rights

Under applicable UK data protection law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information in certain circumstances
  • Request restriction of processing in certain circumstances
  • Object to certain types of processing
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent

These rights are subject to applicable legal conditions and exemptions.

If you wish to exercise any of these rights, please contact us using the details provided below.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites. We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

11. Children’s Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in our services, website practices, legal requirements, or data protection obligations.

Any updated version will be made available on this page. We encourage visitors to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or your data protection rights, please contact us:

ROD AND REEL ENTERTAINMENT LIMITED
Email: rodreelentertainment@hotmail.com
Phone: +44 7784 297463

We will consider privacy enquiries and requests in accordance with applicable data protection requirements.