1. What services do you provide?

We provide customised digital development, technical improvements, maintenance, troubleshooting, and ongoing support based on individual business requirements.

2. Can you work on an existing digital platform?

Yes. We can assist with improving, updating, maintaining, or troubleshooting existing digital platforms and systems.

3. Do you provide customised solutions?

Yes. Services can be tailored according to your business requirements, desired functionality, technical environment, and project objectives.

4. How do I start a project?

Simply contact us with details about your requirements. We will review the information and discuss the project scope, technical requirements, estimated timeframe, and applicable pricing with you.

5. How long does a project take?

The delivery time depends on the complexity and scope of the project. Standard service requests may begin within 1–3 business days after requirements and payment are confirmed. Larger projects may require a longer development period.

6. Do you provide technical maintenance?

Yes. We provide ongoing technical assistance, maintenance, troubleshooting, updates, and improvements according to the service requested.

7. How quickly do you respond to support requests?

For standard technical support enquiries, we generally aim to respond within 1–2 business days. More complex issues may require additional time to investigate and resolve.

8. Can I request changes during development?

Yes. Reasonable revisions can be discussed during the development process. Requests that significantly change the original requirements or add new functionality may involve additional costs.

9. How are services delivered?

Our services are delivered digitally. Depending on the project, completed work may be provided through secure file transfer, email, online access, testing environments, or another agreed digital method.

10. Do I need to provide any information?

Yes. Depending on the project, we may require project specifications, content, technical information, account access, credentials, or other materials needed to complete the requested work.

11. Are payments recurring?

No. Services are generally purchased as one-time payments for the specific service or project requested. We do not automatically renew services or automatically charge recurring subscription fees.

Any future maintenance, updates, or additional services will require a separate request and payment where applicable.

12. Can I cancel a service?

Cancellation may be possible depending on the stage of the project. If work has not started, you may be eligible for a refund. Once customised work has begun, any refund will depend on the work already completed and costs incurred.

13. Can I receive a refund after the service is completed?

Generally, completed and delivered services are not refundable. However, if the delivered work does not correspond with the agreed requirements, please contact us so that we can review the issue and determine an appropriate solution.

14. Do you work with third-party platforms?

Some projects may require third-party platforms, software, APIs, hosting services, or other external technologies. Where these are required, their availability, fees, terms, and performance may be subject to the relevant third-party provider.

15. How can I contact you?

You can contact us by email or telephone for project enquiries, technical support, service questions, or other assistance.

Email: rodreelentertainment@hotmail.com
Phone: +44 7784 297463