At ROD AND REEL ENTERTAINMENT LIMITED, we aim to provide clear and reliable digital development, maintenance, and technical support services. Because our services may involve customised work and time spent specifically on individual requirements, refunds are handled according to the circumstances and stage of the service.

1. Refund Eligibility

Refund requests may be considered where a service has not yet started and no substantial work or resources have been committed to the project.

Once customised development, technical work, research, configuration, or other service activities have started, the amount available for refund may be reduced based on the work already completed.

2. Cancellation Before Work Begins

If you request cancellation before work has started, you may be eligible for a full refund, provided that no substantial work has been performed and no non-refundable third-party costs have been incurred.

Refund requests should be submitted as soon as possible.

3. Cancellation After Work Has Started

If a project is cancelled after work has begun, we may deduct reasonable amounts corresponding to work already completed, resources used, or costs incurred specifically for the project.

Any remaining eligible balance may be refunded to the original payment method.

4. Completed Services

Once a service has been fully completed and delivered in accordance with the agreed scope, a refund will generally not be available.

If you believe the completed work does not correspond with the agreed requirements, please contact us so that we can review the matter and, where appropriate, make reasonable corrections.

5. Maintenance and Technical Support

For maintenance or technical support services, refunds may depend on whether the requested work has already been performed.

If support work has not yet started, cancellation may be eligible for a refund.

Where support or technical work has already been completed, the completed portion may not be refundable.

6. Services Affected by Client Delays

Refunds may not be available where a project cannot be completed because the client fails to provide required information, content, access credentials, approvals, or other necessary materials.

We will make reasonable efforts to communicate with the client before considering a project inactive or incomplete.

7. Third-Party Costs

Where a project involves third-party services, licences, platforms, hosting, software, APIs, or other external costs, such amounts may not be refundable where they have already been purchased or incurred on behalf of the project.

8. How to Request a Refund

To request a refund, please contact us by email and provide:

  • Your name
  • Relevant order or project information
  • Date of purchase or service request
  • Reason for the refund request
  • Any relevant supporting information

We will review the request and respond within 5 business days.

9. Refund Processing

If a refund is approved, it will normally be issued to the original payment method.

Once approved, refunds are generally processed within 5–10 business days. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

10. Non-Refundable Circumstances

A refund may not be available where:

  • The agreed service has already been fully completed
  • Customised work has already been substantially performed
  • The requested issue has been resolved
  • The client changes their requirements after work has been completed
  • Delays or non-completion are caused by missing client information or approvals
  • Third-party costs have already been incurred and cannot be recovered
  • The service has been used or accepted after delivery

Each request will be reviewed based on the specific circumstances.

11. Statutory Rights

Nothing in this Refund Policy affects any consumer rights or legal protections that cannot be excluded or restricted under applicable UK law.

Where applicable, statutory rights relating to digital services and consumer contracts will continue to apply.

12. Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us:

Email: rodreelentertainment@hotmail.com
Phone: +44 7784 297463